FAQ's
Vault Drop is a UK-based prize competition platform. We run skill-based raffles that include a simple question to ensure compliance with UK competition laws.
Raffles are open to UK residents aged 18 or over. Unfortunately, we can’t accept entries from outside the UK at this time.
Select a live raffle, answer the skill-based question, choose how many tickets you want, and complete your payment securely. You’ll receive a confirmation email once your entry is placed.
Ticket prices vary by raffle and are clearly shown on each raffle page. You can usually buy more than one ticket unless otherwise stated.
Each raffle has a fixed number of tickets, clearly listed on the product page. This keeps odds transparent and fair for all participants.
Each competition has a countdown timer on the listing page. Once the timer hits zero, the raffle closes and the draw will follow shortly after.
Your odds depend on how many tickets you buy and the total number of tickets available in that specific raffle.
Winners are selected using a secure, random draw system. All draws are conducted fairly and in line with UK prize competition guidelines. Some may be live-streamed for transparency
Yes — unless otherwise stated, you can win more than one prize if you’ve purchased multiple entries.
We’ll contact you directly by email and/or phone. Your prize will be delivered free of charge, or we’ll arrange a collection if needed. Some raffles may offer a cash alternative, stated in the description.
We may extend the competition, proceed as scheduled, or offer a proportionate cash prize — depending on the raffle’s terms and conditions.
We accept all major debit and credit cards. Payments are processed securely for your protection
Unfortunately not. Due to the nature of competitions, all sales are final once you confirm your entry. Please read each raffle’s details carefully before purchasing.
Check your spam or junk folder first. If you still can’t find it, contact us via the Contact Us page and we’ll resend your ticket confirmation.
Yes. Your personal information is protected with encrypted systems, and we never share your data with third parties without your consent.
Yes — creating an account ensures your entries, payment history, and winner status are tracked securely.
With your consent, winners will be featured on our website and social media. We value transparency and love to celebrate our winners!
Yes. Vault Drop operates as a prize competition, not a lottery, by including a skill-based question for entry. This keeps us compliant with UK Gambling Commission rules.